1. The foundation of communication is trust
2. Communication is always from the heart
3. Communication that makes an impact is honest
In Chapter 16, Tom discusses the first lesson -
The Foundation Is Trust
For communication to be effective, it has to be founded in trust. You can be the most eloquent speaker, but if your audience doesn't believe what you are saying, you might as well save your breath.
So, how many lies does it take to stop trusting someone? Just one! Tom explains that even a little dishonesty can really mess with communication. Have you ever made a promise to someone, and then, for whatever reason, not been able to honor that promise? Even though you may have had a good reason for breaking your promise, the next time, the other person will be less likely to believe you. And anything that affects the quality of our communication, affects our relationships.
This is why when Jesus spoke of the importance of keeping your word, He made it as simple as saying what you mean, without making a show of it.
"Simply let your 'yes' be 'yes,' and your 'no,' 'no'; anything beyond this comes from the evil one." - Matthew 5:37
Tom also warns of the many ways we erode trust with our words through lies, flattery, broken promises, and silence. I encourage you to read through the examples he provides to explain each of these.
Day 17 - The Connection between Mouth and Heart